Tenant FAQs

Here you can find answers to the most common questions
Are you registered with an ombudsman?

Yes, through our membership with UKALA we are covered by The Property Redress Scheme should there be any complaints that require escalating.

Do you hold client money protection?

Yes, through our membership with UKALA, all rent and deposits are protected by Client Money Protect in case anything were to happen to it.

Will I need a guarantor?

If you are on a low income, receive benefits or have poor credit history then you will more than likely require a guarantor. A suitable guarantor is a homeowner in the UK with a salary over 3 x the annual rent.

Do you accept pets?

Yes, well behaved pets are welcome in most of our properties. Check each listing to see if pets are excluded. If you have a pet, you will have to pay an extra £20 for the pet check, need to provide an extra £100 deposit, sign our pet agreement and we’ll pay a visit to your current home to meet your pet and ensure the property is well looked after.

I love a property, can I reserve it?

No, unlike most agents you cannot reserve a property but you can submit an application which will then lockout any further viewings. If we receive more than one application we will reference and check all applications then with the landlord decide who would be most suitable. We aim to get the right fit for you and the property and think this is the fairest way. If your application is unsuccessful then you will receive a partial refund of £150 which is the administration part of your application fee. The referencing element is non-refundable.

How much notice do I need to give to end my tenancy?

To end your tenancy you must give one months notice which starts from your next rent payment date.

How much is the deposit?

Our deposits are usually 1.5 X the monthly rent. If you have a pet you will be required to pay an additional £100.

Do you accept the council bond scheme?

Yes in some cases the landlord will accept the council bond scheme. Please enquire with one of the team.

What is Credit Ladder?

Credit Ladder adds rental payment history onto a tenants credit file to build up their credit history. It’s free but premium services are also available.

What is Tenant Shop?

Tenant Shop notify utility suppliers of readings during the change of a tenancy. They also offer a comparison to help you switch energy provider to find the best deal.

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